FAQ

THE CHECK IN TIME IS 14:00 AND THE CHECK OUT IS 11:30.

 SUPERIOR SEA VIEW ROOM ARE ON THE TOP FLOOR

IN ORDER TO CONFIRM A TELEPHONE RESERVATION,YOU HAVE TO  DEPOSIT  30% OF THE TOTAL COST IN A BANK ACCOUNT.THE ROOM RATES ARE PER ROOM PER NIGHT.

ONLINE RESERVATIONS TO BE CONFIRMED ONLY AFTER PAYING 15% OF THE TOTAL COST VIA CREDIT CARD .

BALANCE TO BE PAID ON ARRIVAL CASH OR CREDIT CARD.

BREAKFAST IS INCLUDED IN THE ROOM PRICE UNLESS SPECIFIED OTHERWISE .

TAXES ARE INCLUDED IN THE ROOM RATES.

 PETS ARE NOT ALLOWED IN THE HOTEL.

YES,WE CAN KEEP THE LUGGAGES UNTIL YOUR DEPARTURE FROM THE HOTEL.

PLEASE ADVICE RECEPTION STAFF 

IF CANCELLED UP TO 21 DAYS NO FEES WILL BE CHARGED.

IF CANCELLED LATER 50% OF TOTAL RESERVATION PRICE WILL BE CHARGED .

IN CASE OF NO SHOW TOTAL RESERVATION PRICE WILL BE CHARGED .

IN CASE OF EARLY DEPARTURE BEFORE AGREED DEPARTURE DATE YOU HAVE TO PAY AS REFUND 50% OF THE TOTAL COST OF THE REMAINING  STAYING.

 LATE CHECK OUT IS ON REQUEST INDEPENDS ON AVAILABILITY . THE LATEST 1 DAY BEFORE DEPARTURE YOU HAVE TO INFORM THE RECEPTION STAFF .

CHECK OUT FROM 11:30 TO 18:00 COST IS 50% OF THE TOTAL ROOM COST .

CHECK OUT LATER THAN 18:00 COSTS 100% OF THE TOTAL ROOM COST .

YES , AIR CONDITION IS INCLUDED IN THE ROOM PRICE UNLESS SPECIFIED OTHERWISE .

YES,THERE ARE SAFETY DEPOSIT BOXES IN THE ROOMS , FREE OF CHARGE.

THE CUSTOMERS HAVE TO COMPENSATE MAISTRALI-APARTMENTS FOR ANY POSSIBLE DAMAGE OR LOSS.

YES WE DO IN RECEPTION DESK. STERLING NOTES AND TRAVELLERS CHEQUES ARE BEING EXCHANGED .NO COMMISION ON STERLING ONLY 2% IN EURO TRAVELLER CHEQUES.

YES WE DO JUST ASK RECEPTION .EVERY WEEK NEW SPECIAL OFFERS.

WE CAN ARRANGE IN LOW COST A TAXI TRANSFER FROM AIRPORT FOR ALL GUESTS  JUST CONTACT US VIA EMAIL OR TELEPHONE 3 DAYS PRIOR ARRIVAL.FOR DEPARTURE TRANSFER TO AIRPORT JUST INFORM RECEPTION THE DAY BEFORE.

AIRPORT IS ABOUT 10 KM FROM MAISTRALI HOTEL.IT IS ONLY 20 MINUTES RIDE BY TAXI.

RECEPTION IS OPEN  DAILY FROM 08:00-24:00

ROOMS ARE BEING CLEANED 7 DAYS  A WEEK .TOWELS AND SHEETS ARE BEING CHANGED EVERY THIRD DAY .

 Breakfast is only consumed into breakfast room.Quests are not allowed to take breakfast from breakfast room into their rooms .

BREAKFAST SERVED DAILY 08:00 -  10:15

SWIMMING POOL OPEN DAILY 08:00 - 20:00

POOL SWIMMING ΑΤ  NIGHT IS PROHIBITED STRICTLY.

RESERVATIONS BEING CONFIRMED BY PROVIDING YOUR CREDIT CARD DETAILS.

THE DEPOSIT IS 15% OF THE TOTAL RESERVATION COST.

THERE IS FREE PARKING SPACE AROUND HOTEL .

SUN BEDS AND UMBRELLAS FREE OF CHARGE IN THE SWIMMING POOL AREA .

IF CANCELLED UP TO 21 DAYS DEPOSIT TO BE REFUNDED, IF CANCELLED LATER NO REFUND.

 ALL DELUXE ROOMS ARE ON THE FIRST FLOOR WITH SWIMMING POOL VIEWS

EXTRA BED OR BABY COT ONLY UPON REQUEST

 MAISONETTES ARE ON SECOND FLOOR 

 TOWELS ARE LINEN  ARE INTENDED FOR USE ONLY IN THE ROOM.

HOTEL TOWELS ARE NOT ALLOWED IN THE POOL AREA OR OUTSIDE THE HOTEL .

 TRIPLE ROOMS ARE CONSISTING FROM 2 TWIN BEDS FOR 2 PARENTS AND  EXTRA BED FOR 1 CHILD UNDER 14 YEARS OLD .

QUESTS ARE NOT ALLOWED TO EAT OR DRINK PRODUCTS THAT HAVE BEEN BOUGHT FROM SHOPS OR BROUGHT FROM THEIR ROOMS AT THE POOL AREA .