FAQ

THE CHECK IN TIME IS 13:00 AND THE CHECK OUT IS 12:00.

FOR CONFIRMING THE RESERVATION,YOU HAVE TO MAKE A DEPOSIT OF 30% OF THE TOTAL COST.THE ROOM RATES ARE PER ROOM PER NIGHT.

BREAKFAST IS INCLUDED IN THE ROOM PRICE UNLESS SPECIFIED OTHERWISE .

TAXES ARE INCLUDED IN THE ROOM RATES.

 PETS ARE NOT ALLOWED IN THE HOTEL.

YES,WE CAN KEEP THE LUGGAGES UNTIL YOUR DEPARTURE FROM THE HOTEL.

IF CANCELLED UP TO 21 DAYS NO FEES WILL BE CHARGED.

IF CANCELLED LATER 50% OF TOTAL RESERVATION PRICE WILL BE CHARGED .

IN CASE OF NO SHOW TOTAL RESERVATION PRICE WILL BE CHARGED .

YES , AIR CONDITION IS INCLUDED IN THE ROOM PRICE UNLESS SPECIFIED OTHERWISE .

YES,THERE ARE SAFETY DEPOSIT BOXES IN THE ROOMS , FREE OF CHARGE.

THE CUSTOMERS HAVE TO COMPENSATE MAISTRALI-APARTMENTS FOR ANY POSSIBLE DAMAGE OR LOSS.

YES WE DO IN RECEPTION DESK. STERLING NOTES AND TRAVELLERS CHEQUES ARE BEING EXCHANGED .NO COMMISION ON STERLING ONLY 2% IN EURO TRAVELLER CHEQUES.

YES WE DO JUST ASK RECEPTION .EVERY WEEK NEW SPECIAL OFFERS.

WE CAN ARRANGE IN LOW COST A TAXI TRANSFER FROM AIRPORT FOR ALL GUESTS  JUST CONTACT US VIA EMAIL OR TELEPHONE 3 DAYS PRIOR ARRIVAL.FOR DEPARTURE TRANSFER TO AIRPORT JUST INFORM RECEPTION THE DAY BEFORE.

AIRPORT IS ABOUT 10 KM FROM MAISTRALI HOTEL.IT IS ONLY 20 MINUTES RIDE BY TAXI.

RECEPTION IS OPEN  DAILY FROM 08:00-24:00

ROOMS ARE BEING CLEANED 7 DAYS  A WEEK .TOWELS AND SHEETS ARE BEING CHANGED EVERY SECOND DAY .

BREAKFAST SERVED DAILY 08:00 -  10:30

SWIMMING POOL OPEN DAILY 08:00 - 20:00

POOL SWIMMING ΑΤ  NIGHT IS PROHIBITED STRICTLY.

RESERVATIONS BEING CONFIRMED BY PROVIDING YOUR CREDIT CARD DETAILS.

THERE IS FREE PARKING SPACE AROUND HOTEL .

SUN BEDS AND UMBRELLAS FREE OF CHARGE IN THE SWIMMING POOL AREA .

IF CANCELLED UP TO 21 DAYS DEPOSIT TO BE REFUNDED, IF CANCELLED LATER NO REFUND.

EXTRA BED OR BABY COT ONLY UPON REQUEST