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FAQ

Below is a list with the most Frequently Asked Questions

WHAT ARE THE CHECK IN AND CHECK OUT TIMES OF THE HOTEL?

THE CHECK IN TIME IS 14:00 AND THE CHECK OUT IS 11:30.

SUPERIOR SEA VIEW ROOM

SUPERIOR SEA VIEW ROOM ARE ON THE TOP FLOOR

RESERVATION PROCESS

IN ORDER TO CONFIRM A TELEPHONE RESERVATION,YOU HAVE TO  DEPOSIT  30% OF THE TOTAL COST IN A BANK ACCOUNT.THE ROOM RATES ARE PER ROOM PER NIGHT.

BALANCE TO BE PAID ON ARRIVAL CASH OR CREDIT CARD.

IS BREAKFAST INCLUDED IN THE PRICE?

BREAKFAST IS INCLUDED IN THE ROOM PRICE UNLESS SPECIFIED OTHERWISE.

ARE TAXES INCLUDED IN THE ROOM RATES?

TAXES ARE INCLUDED IN THE ROOM RATES.

DO YOU ACCEPT PETS IN THE HOTEL?

PETS ARE NOT ALLOWED IN THE HOTEL.

IS THERE ANY PLACE FOR KEEPING THE LUGGAGES?

YES,WE CAN KEEP THE LUGGAGES UNTIL YOUR DEPARTURE FROM THE HOTEL.

PLEASE ADVICE RECEPTION STAF

CANCELLATION POLICY

IF CANCELLED UP TO 21 DAYS NO FEES WILL BE CHARGED.

IF CANCELLED LATER 50% OF TOTAL RESERVATION PRICE WILL BE CHARGED .

IN CASE OF NO SHOW TOTAL RESERVATION PRICE WILL BE CHARGED .

IN CASE OF EARLY DEPARTURE BEFORE AGREED DEPARTURE DATE YOU HAVE TO PAY AS REFUND 50% OF THE TOTAL COST OF THE REMAINING  STAYING.

LATE CHECK OUT

LATE CHECK OUT IS ON REQUEST INDEPENDS ON AVAILABILITY . THE LATEST 1 DAY BEFORE DEPARTURE YOU HAVE TO INFORM THE RECEPTION STAFF.

CHECK OUT FROM 11:30 TO 18:00 COST IS 50% OF THE TOTAL ROOM COST.

CHECK OUT LATER THAN 18:00 COSTS 100% OF THE TOTAL ROOM COST.

IS AIR CONDITION INCLUDED IN THE PRICE?

YES , AIR CONDITION IS INCLUDED IN THE ROOM PRICE UNLESS SPECIFIED OTHERWISE.

IS THERE ANY SAFE DEPOSIT BOXES?

YES,THERE ARE SAFETY DEPOSIT BOXES IN THE ROOMS , FREE OF CHARGE.

WHAT HAPPENS IN CASE OF DAMAGE OR LOSS?

THE CUSTOMERS HAVE TO COMPENSATE MAISTRALI-APARTMENTS FOR ANY POSSIBLE DAMAGE OR LOSS.

DO YOU EXCHANGE MONEY?

YES WE DO IN RECEPTION DESK. STERLING NOTES AND TRAVELLERS CHEQUES ARE BEING EXCHANGED. NO COMMISION ON STERLING ONLY 2% IN EURO TRAVELLER CHEQUES.

DO YOU DO CAR HIRE?

YES WE DO JUST ASK RECEPTION. EVERY WEEK NEW SPECIAL OFFERS.

TRANSFER FROM AND TO THE AIRPORT

WE CAN ARRANGE IN LOW COST A TAXI TRANSFER FROM AIRPORT FOR ALL GUESTS  JUST CONTACT US VIA EMAIL OR TELEPHONE 3 DAYS PRIOR ARRIVAL.FOR DEPARTURE TRANSFER TO AIRPORT JUST INFORM RECEPTION THE DAY BEFORE.

HOW FAR IS AIRPORT?

AIRPORT IS ABOUT 10 KM FROM MAISTRALI HOTEL.IT IS ONLY 20 MINUTES RIDE BY TAXI.

RECEPTION OPENING HOURS

RECEPTION IS OPEN  DAILY FROM 08:00-24:00

LINEN CHANGE AND CLEANINGLESS

ROOMS ARE BEING CLEANED 7 DAYS  A WEEK .TOWELS AND SHEETS ARE BEING CHANGED EVERY THIRD DAY.

BREAKFAST CONSUMPTION

BREAKFAST IS ONLY CONSUMED INTO BREAKFAST ROOM.QUESTS ARE NOT ALLOWED TO TAKE BREAKFAST FROM BREAKFAST ROOM INTO THEIR ROOMS.

BREAKFAST HOURS

BREAKFAST SERVED DAILY 08:00 -  10:15

SWIMMING POOL HOURS

SWIMMING POOL OPEN DAILY 08:00 - 20:00

SWIMMING AT NIGHT

POOL SWIMMING ΑΤ  NIGHT IS PROHIBITED STRICTLY.

ONLINE RESERVATIONS

RESERVATIONS BEING CONFIRMED BY PROVIDING YOUR CREDIT CARD DETAILS.

PARKING

THERE IS FREE PARKING SPACE AROUND HOTEL.

SUN BEDS & UMBRELLAS

SUN BEDS AND UMBRELLAS FREE OF CHARGE IN THE SWIMMING POOL AREA.

CANCELLATION

IF CANCELLED UP TO 21 DAYS DEPOSIT TO BE REFUNDED, IF CANCELLED LATER NO REFUND.

DELUXE ROOM

ALL DELUXE ROOMS ARE ON THE FIRST FLOOR WITH SWIMMING POOL VIEWS

EXTRA BED OR BABY COT

EXTRA BED OR BABY COT ONLY UPON REQUEST

OUR MAISONETTES

MAISONETTES ARE ON SECOND FLOOR

TOWELS AND LINEN

TOWELS ARE LINEN  ARE INTENDED FOR USE ONLY IN THE ROOM.

HOTEL TOWELS ARE NOT ALLOWED IN THE POOL AREA OR OUTSIDE THE HOTEL.

TRIPLE ROOMS

TRIPLE ROOMS ARE CONSISTING FROM 2 TWIN BEDS FOR 2 PARENTS AND  EXTRA BED FOR 1 CHILD UNDER 16 YEARS OLD.

AM I ALLOWED TO DRINK OR EAT FOOD AT THE POOL AREA?

QUESTS ARE NOT ALLOWED TO EAT OR DRINK PRODUCTS THAT HAVE BEEN BOUGHT FROM SHOPS OR BROUGHT FROM THEIR ROOMS AT THE POOL AREA.

USEFUL WORDS AND PHRASES

Please     Parakalo
No     Ohee
Good morning     Kaleemera
Ok     Endaksee
Yes     Ne
Cheers     Yeeamas
Hello/goodbye(informal)     Yasoo
Hello/goodbye(formal)     Yeeasas
Good night     kaleeneehta
Good evening     kaleespera
Good afternoon     kalo apoyevma
Thank you     Efchareesto
holidays     diakopes
Rooms     Domatio
Breakfast     proino
Discount     Ekptosi
Fridge     psigio
Garden     kipos
Prices     Timi
Views     Thea
Sheets     Sentonia
Towels     Petsetes
The bill     To loyariasmo
I don't understand     Den katalaveno
1     Ena
2     Dio
3     Treea
4     Tessera
5     Pente
6     Exee
7     Epta
8     Ochto
9     Enea
10     Deka


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