FAQ

THE CHECK IN TIME IS 12:00 AND THE CHECK OUT IS 10:00.

FOR CONFIRMING THE RESERVATION,YOU HAVE TO MAKE A DEPOSIT OF 30% OF THE TOTAL COST.THE ROOM RATES ARE PER ROOM PER NIGHT.

NO,BREAKFAST HAS EXTRA CHARGE .

TAXES ARE INCLUDED IN THE ROOM RATES.

NO,WE DO NOT ACCEPT PETS IN TH HOTEL.

YES,WE CAN KEEP THE LUGGAGES UNTIL YOUR DEPARTURE FROM THE HOTEL.

IN CASE OF CANCELLATION,YOU DESERVE YOUR DEPOSIT UNLESS THE CANCELLATION TAKE PLACE 21 DAYS BEFORE YOUR ARRIVAL AT MAISTRALI-APARTMENTS.IF THE CANCELLATION TAKE PLACE LATER,YOU DO NOT DESERVE THE DEPOSIT BACK. 

NO,IT HAS EXTRA CHARGE AND IT IS 6 EUROS PER DAY.

YES,THERE ARE SAFETY DEPOSIT BOXES IN THE RECEPTION AND THEY HAVE EXTRA CHARGE 10 EUROS PER WEEK. 

THE CUSTOMERS HAVE TO COMPENSATE MAISTRALI-APARTMENTS FOR ANY POSSIBLE DAMAGE OR LOSS.

YES WE DO IN RECEPTION DESK. STERLING NOTES AND TRAVELLERS CHEQUES ARE BEING EXCHANGED .NO COMMISION ON STERLING ONLY 2% IN EURO TRAVELLER CHEQUES.

YES WE DO JUST ASK RECEPTION .EVERY WEEK NEW SPECIAL OFFERS.

WE CAN ARRANGE IN LOW COST A TAXI TRANSFER FROM AIRPORT FOR ALL GUESTS  JUST CONTACT US VIA EMAIL OR TELEPHONE 3 DAYS PRIOR ARRIVAL.FOR DEPARTURE TRANSFER TO AIRPORT JUST INFORM RECEPTION THE DAY BEFORE.

AIRPORT IS ABOUT 12 KM FROM MAISTRALI HOTEL.IT IS ONLY 20 MINUTES RIDE BY TAXI.

RECEPTION IS OPEN  DAILY FROM 08:00-24:00

ROOMS ARE BEING CLEANED 6 TIMES A WEEK .ON SUNDAYS ONLY RUBISH ARE TAKEN .TOWELS AND SHEETS ARE BEING CHANGED TWICE A WEEK.

THE CHECK IN TIME IS 12:00 AND THE CHECK OUT IS 10:00.